Shipping Policy

1. Shipping Areas
We proudly offer shipping across Pakistan, including major cities such as Karachi, Lahore, Islamabad, Rawalpindi, and more. Unfortunately, we are unable to ship to international locations at this time.

2. Processing Time
Orders are typically processed within 1-2 business days. Please note that processing times may be longer during peak seasons or promotional events. Orders are not processed on weekends or public holidays.

3. Shipping Methods and Delivery Times
We offer several shipping methods to cater to your needs:

  • Standard Shipping: Delivered within 3-5 business days.
  • Express Shipping: Delivered within 1-2 business days.

Delivery times are estimated and may vary based on your location, the time of order, and external factors such as weather conditions.

4. Shipping Costs
Shipping costs are calculated based on the weight of your order and your delivery location. The total shipping cost will be displayed at checkout before you finalize your purchase. We occasionally offer free shipping promotions; details will be available on our website.

5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or with the courier service we use.

6. Delivery Issues
If you encounter any issues with your delivery, such as a delay or damaged goods, please contact our customer service team within 48 hours of receiving your order. We will work with you to resolve the issue as quickly as possible.

7. Delivery Address
Please ensure that the delivery address provided is accurate and complete. We are not responsible for delays or additional charges resulting from incorrect or incomplete address details.

8. Returns and Exchanges
For information on returns and exchanges, please refer to our Returns Policy [insert link to Returns Policy]. Please note that shipping costs for returns are generally the responsibility of the customer unless the item is defective or we made an error with your order.

9. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at +92 324 4941001 or via email at info@treadnpearls.com.

Thank you for shopping with Tread n Pearls!