Refund Policy

1. Eligibility for Refunds
To be eligible for a refund, items must meet the following criteria:

  • Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
  • Time Frame: Refund requests must be made within 7 days of receiving your order.
  • Proof of Purchase: A receipt or proof of purchase must be provided.

2. Non-Refundable Items
Certain items are non-refundable, including:

  • Perishable Goods: Such as food and cosmetics.
  • Customized or Personalized Items: These are made specifically for you and cannot be returned.
  • Sale Items: Items purchased on sale or during promotions may not be eligible for refunds.

3. Process for Refunds
To initiate a refund:

  • Contact Us: Reach out to our customer service team at [insert contact details] or email us at [insert email address] with your order number and reason for the return.
  • Return Authorization: Our team will provide you with a Return Authorization Number and instructions for returning the item.
  • Return the Item: Ship the item back to us at [insert return address]. Please ensure that the item is properly packaged to avoid damage during transit.

4. Refunds

  • Inspection: Once we receive and inspect the returned item, we will process your refund.
  • Method: Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account.
  • Shipping Costs: Original shipping costs are non-refundable. If the return is due to our error (e.g., incorrect item sent), we will cover the return shipping costs.

5. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process outlined above and specify the desired item in your request. Exchanges are subject to availability.

6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of receipt. We will arrange for the return of the item and ensure that you receive a replacement or a full refund, including any shipping costs.

7. Contact Us
For any questions or concerns regarding our refund policy, please contact our customer service team at [insert contact details] or via email at [insert email address]. We are here to assist you.

8. Policy Updates
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website.

Thank you for shopping with Tread n Pearls!